Refund policy

RETURNS AND REFUND POLICY · FaceFreakss

1. 90-DAY SATISFACTION GUARANTEE
You have 90 calendar days from the day you receive your order to return it if you are not convinced. We refund 100% of the product price, no questions asked.

This commercial guarantee is in addition to your legal rights: the 14-calendar-day right of withdrawal and the 3-year legal guarantee of conformity.

2. HOW TO REQUEST A RETURN
- Write to guardfrost68@gmail.com with your order number.
- We reply within 24-48 hours with the return address.
- Send the product and keep the proof of postage.
- Once we receive it, we issue the refund within a maximum of 14 calendar days.

3. CONDITION OF THE PRODUCT
The product must arrive complete and in good condition. You may try it on, but it must not be damaged by improper use.

4. RETURN COSTS
- Defective, damaged or wrong product: we cover the return costs, or we send you a new one for free.
- Return due to change of mind: the customer pays the return shipping cost.

5. DEFECTIVE OR DAMAGED PRODUCT
Send us a photo at guardfrost68@gmail.com and we will resolve it with a replacement or a full refund, whichever you prefer.

6. PACKS
If you bought a discounted pack and return only part of it, the refund is calculated on the price actually paid for each unit.

7. REFUNDS
Refunds are made to the same payment method used for the order. Your bank may take 3 to 7 business days to show it.

8. CONTACT
guardfrost68@gmail.com